Break-Fix Technician/ Desktop Support- Washington, DC

Posted on March 17, 2011. Filed under: HelpDesk Technician, Job location District of Columbia, Production Support | Tags: , , , , , , , , , , , |

About AECOM National Security Programs:

National Security Programs, an AECOM Technology Corporation, is a provider of professional technical and management support services for government and commercial clients around the world. The National Security Programs Division brings unique expertise to AECOM in intelligence, information technology and cyber security – and diversifies AECOM’s strong base of federal government relationships. An exciting and rewarding career, built on your experience is within you reach. 

AECOM has significant presence in the high-growth national security market. With 51,000  people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.

Position Title: Break-Fix Technician/ Desktop Support 

Position status: Exempt

Reports to: Program Manager

Duties and responsibilities:

Required Skills:

8570 certification: One (1) of the following: A+, Network +, Security +

Vista Deployments

Desktop/Laptop imaging

Experience with Microsoft Office Applications.

Good oral and written communication skills

Experience with Imaging PC’s/Laptops


Build PCs for deployment including imaging, ghosting, and configuration.  Ability to meet scheduled commitments for all PC deployments assigned each day.  Ability to work independently with limited supervision although a Lead will be immediately available for escalation of issues. Strong customer communication skills are required as well as professional manner, appearance and attire. Must be punctual and available for entire refresh project. Willing and able to work late if necessitated.


Provides technical, operations, and training support to users of company’s personal computers either by telephone or on-site relative to desktop hardware and software packages. Performs hardware diagnostics and coordinates repairs. Assists in planning and designing personal computer support systems. Acts as liaison for data transfer systems design and implementation. Installs and tests personal computers, printers, and other peripherals; configures operating system, shrink-wrap programs, and applications software programs. Develops reports and databases. Provides technical support for personal computers.

Security Clearance:



Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Masters degree. Considered experienced, but still a learner. 6 YEARS RELATED EXPERIENCE REQUIRED FOR ALL CANDIDATES WHO DO NOT HAVE A BACHELOR’S DEGREE.

Link to job posting:


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