Service Desk Technical Lead- Colorado Springs, CO

Posted on July 26, 2011. Filed under: HelpDesk Technician, Production Support, Team Lead | Tags: , , , , , , , , |

Service Desk
Technical Lead
US – Colorado
Springs, CO
Why Choose
AECOM is a
global provider of professional technical and management support services to a
broad range of markets, including transportation, facilities, environmental,
energy, water and government.  With approximately 45,000 employees around the
world, AECOM is a leader in all of the key markets that it serves.  AECOM
provides a blend of global reach, local knowledge, innovation, and technical
excellence in delivering solutions that create, enhance and sustain the world’s
built, natural, and social environments.  A Fortune 500 company, AECOM
serves clients in more than 100 countries and had revenue of $7.0 billion during
the 12 months ended Dec. 31, 2010.  More information on AECOM and its services
can be found at
the Business Line
Government We have the international presence, personnel
networks and procurement infrastructure to deliver support for any mission,
anywhere. We optimize the reliability, availability and sustainability of
equipment, logistics systems and facilities for clients around the world. AECOM
Government Services supports the U.S. federal government with worldwide program
management, planning, design, operations and maintenance, logistics, aviation
services, security, international development, environmental and civil
engineering and mission and intelligence support.
The Service Desk Technical Lead is
responsible for operating and maintaining the AF’s Helpdesk providing Level 1
support to local customers and Level 2 support to customers from various
locations around the world.  Services
provided include: Help Desk support by fielding trouble calls, prioritize
workload, and escalate problems, client standardization, PC imaging and
troubleshooting, trouble ticket management, active directory account management,
and the escalation of problems to Level 3 support agencies.The Technical Lead will be
responsible for: maintaining current and historical troubleshooting and
resolution data and provide trend analysis from statistical information and
ensuring the smooth deployment of the Air Force standard desktop configuration
(SDC) for local users and SDC problem resolution for Level 2 customers.  The Technical Lead will also be responsible
for the supervision of a team of help desk technicians.For this position, the ideal
candidates must be able to successfully pass a Drug Test. He/ She must also have
an active DoD Security Clearance.


  • · ITIL V3 Foundation
  • · Security +
  • · Seven years of progressive
    technical and/or help desk experience on an enterprise level LAN
  • · Must also have experience in
    troubleshooting industry standard Microsoft network operating system software
    within the past 2 years
  • · Must have a sound working
    knowledge of the BMC Remedy Trouble Ticketing System
  • · A+, Network+, MCP, MCSE, Helpdesk
    certification desired
  • · 5+ years IT or enterprise network
    experience may be substituted for a Bachelor’s degree


What We
AECOM employees
around the world enjoy a wide range of benefits and competitive compensation
package. AECOM is much more than just a place to work. It’s a place where you
can put your innovative thinking and business skills into high gear and work
alongside other highly intelligent and motivated people. It’s a place where you
can apply your skills to some of the world’s most challenging, interesting, and
meaningful projects world wide. It’s a place that values the diversity of our
areas of practice and our people. It’s what makes AECOM a great place to work
and grow. AECOM is an Equal Opportunity Employer.



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